Service Examples

Customer Support Services

Customer service

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example:
Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services

Our technical support offering includes round-the-clock technical support and problem resolution for OEM customers and computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example:
Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Supply Chain Services

Enable the customer to leverage their software platform to improve operations performance and enhance revenue flow. With ITeS, customers can outsource IT activities and non-core business processes. ITeS is useful where in-house resources or skill sets are limited, unavailable or more expensive.

Service Examples:

  • Monitor velocity storage schemes and identify opportunities to re-warehouse
  • Perform Cost and Billing analyses
  • Remote Billing, Invoicing and Customer Support
  • Maintain SKU and Location databases
  • Analyze warehouse performance and identify issues
  • Monitor and maintain system and network performance

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for 'prospecting' like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online.

Service Examples:

  • Outbound calling to sell wireless services for a telecom provider
  • Outbound calling to retail households to sell leisure holidays
  • Outbound calling to existing customers to sell a new rate card for a mobile service provider
  • Outbound calling to sell credit or debit cards etc.

Employee IT Help-desk Services

Our employee IT help-desk services provide technical problem resolution and support for corporate employees.

Service Examples:
of this service include level 1 and 2 multi-channel support across a wide range of shrink wrapped and LOB applications, system problem resolutions related to desktop, notebooks, OS, connectivity etc., office productivity tools support including browsers and mail, new service requests, IT operational issues, product usage queries, routing specific requests to designated contacts and remote diagnostics etc.

Insurance Processing

Our insurance processing services provide specialized solutions to the insurance sector and support critical business processes applicable to the industry right from new business acquisition to policy maintenance to claims processing.

Service Examples:
New Business / Promotion: Inbound/outbound sales, Initial Setup, Case Management, Underwriting, Risk assessment, Policy issuance etc.
Policy Maintenance / Management: Record Changes like Name, Beneficiary, Nominee, Address; Collateral verification, Surrender Audits Accounts Receivable, Accounting, Claim Overpayment, Customer care service via voice/email etc.

Book Keeping and Accounting Services

Service Examples:

  • General Ledger
  • Accounts Receivables and Accounts Payable
  • Financial Statements
  • Bank Reconciliation
  • Assets / Equipment Ledgers etc.

Form Processing Services:

Service Examples:

  • Medical Insurance claim form (Synapse Care)
  • Medical Form / Medical billing (Synapse Care)
  • Online Form Processing
  • Bank Reconciliation
  • Payroll Processing etc.HR and Hiring administration

Internet / Online / Web Research

Service Examples:

  • Internet Search
  • Product Research
  • Market Research
  • Survey, Analysis
  • Web and Mailing list research etc

Data Entry Services / Data Processing Services

Service Examples:

  • Data entry from Paper/Books with highest accuracy and fast turn around time (TAT)
  • Data entry from Image file in any format
  • Data entry of E-Books / Electronic Books
  • Data Entry : Yellow Pages / White Pages Keying
  • Data Entry and compilation from Web site
  • Data Capture / Collection
  • Business Card Data Entry into any Format
  • Data Entry from hardcopy/Printed Material into text or required format
  • Data Entry into Software Program and application
  • Receipt and Bill Data Entry
  • Catalog Data Entry
  • Data Entry for Mailing List/Mailing Label
  • Manuscripting typing in to word
  • Taped Transcription in to word
  • Copy, Paste, Editing, Sorting, Indexing Data into required format etc

Data Conversion Services

Service Examples:

  • Conversion of data across various databases on different platforms
  • Data Conversion via Input / Output for various media
  • Data Conversion for databases, word processors, spreadsheets, and many other
  • standard and custom-made software packages as per requirement
  • Conversion from Page maker to PDF format
  • Conversion from Ms-Word to HTML format
  • Conversion from Text to Word Perfect
  • Conversion from Text to Word to HTML and Acrobat
  • Convert Raw Data into required MS Office formats
  • Text to PDF and PDF to Word / Text / Doc
  • Data Compilation in PDF from Several Sources
  • E-Book Conversion etc.

Scanning, OCR with Editing & Indexing Services

Service Examples:

  • High speed Image-Scanning and Data capture services
  • High speed large volume scanning
  • OCR Data From Scanned page / image
  • Scan & OCR paper Book in to CD
  • Conversion from Page maker to PDF format
  • Adobe PDF Conversion Services
  • Conversion from paper or e-file to various formats