Uniquely Delivering SES/BPO Services

What is SES/BPO?

Introduction

BPO Services

Software Enabled Services are services provided by 7Hills that enable the customer to leverage their eBizNET-SC software platform to improve operations performance and enhance revenue flow. With SES, customers can outsource IT activities and non-core business processes. SES is useful where in-house resources or skill sets are limited, unavailable or more expensive. For a small monthly fee or transaction fee, the 7Hills resources can supplement the customer’s staff to perform value-added tasks such as:

  • Monitor velocity storage schemes and identify opportunities to re-warehouse
  • Perform Cost and Billing analyses
  • Remote Billing, Invoicing and Customer Support
  • Maintain SKU and Location databases
  • Analyze warehouse performance and identify issues
  • Monitor and maintain system and network performance

Without an option like SES, most customers fail to fully use functionality in their supply chain solutions that will improve performance, reduce costs or generate revenue. With SES, 7Hills resources can help customers extend the use of the software suite.

7Hills offers customized business data and voice processing services that meet and exceed international standards in terms of quality and timely execution. The organization has experience and infrastructure for processing large volumes of data required.

Our various BPO / IT enabled services include the following:

BPO Areas - Functional Solutions

Customer service

Contact Centers for Sales, Service & Helpdesk, Customer Service for Telecom, Manufacturing, Distribution, Financial & Service industries

Finance & Accounting

Accounts Payable, Accounts Receivable, Collections & Credit Management, Billing & Invoicing, Fixed Assets, Intercompany, General Ledger, Finance Planning & Analysis

HR Outsourcing

Recruitment & Staffing Support, Workforce Deployment, HR Administration, Benefits Administration, HR Helpdesk

Knowledge Services

Credit Analysis, Industry & Company Analysis, Financial Planning & Accounting, Presentation Support, Analytics

Order Management

Quoting, Order Entry, Order Management, Expediting / Substitution, Contract Renewals & Management, Customer Support, Logistics Support, Returns Management

Procurement

e-Business Solutions, Tactical Procurement, Strategic Procurement, Compliance & Performance Management, Spend Analytics

7Hills BPO - Industry Specific solutions

Transportation & Services

Customer Booking, Documentation (Bill of Lading, Delivery Order, Arrival Notices), Tariff filing, Contract maintenance, Claims Handling, Hazardous cargo approvals, Business system support/ helpdesk, Revenue Accounting, Reservation Services, Lost Baggage Handling, Customized procurement, Direct Marketing and Analytics.

Hi Tech & Discrete Manufacturing

Quoting & Demand Fulfillment , Material Planning & Sourcing, Master Data Management, Product Data Management, Mid Office Support, Customer Operations, Supply Chain & Logistics Support, Returns and Warranty Management

Insurance

Assurance, Life & Pensions, General, Property & Casualty, Life & Health, Revenue cycle management, Underwriting, Billing, Denial management, Claims adjudication, Customer service

Healthcare & Life Sciences

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Scheduling, Registration, Charge capture & coding, Billing, Follow up, Customer service operations, Enrolment, Policy maintenance, Claims administration, Customer service, Collections

Automotive and Aerospace

Finance and Accounting, Analytics (FP&A), Expense Management Retail Services (Auto Finance, Aftermarket sales), Services (Warranty Management, After Sales Service), Indirect procurement (T&E, Spend Analysis), Order Management (Quote to Cash), HR services and CRM.

Retail & CPG

Store Solutions, Master Data Management, Supply Chain Solutions , Content Management, Analytics & Knowledge Solutions

Communication Service Providers

Service Assurance, Service / Order Fulfillment, Billing & Revenue Assurance, Data Cleansing & Validation, Content Development & Review.

View Examples of our Services Offering